Posts Tagged ‘Reno Social Media’

Relationship Marketing vs Social Media Marketing: Oxymoron or Redundant?

Tuesday, September 27th, 2011

Clarifications, first.

We all know a typical oxymoron, right? Words and phrases that seem to cancel each other out: military intelligence, jumbo shrimp, old news, practical joke, peace force.

We also know about redundancy, or saying the same thing twice, as in: basic fundamentals, actual experience, advance planning, free gift, frozen ice, general public.

These two odd word pairing categories are opposite sides of the same coin, so I will flip the coin, and you can call it in the air….

Are Relationship Marketing and Social Media Marketing the same or opposites?

You might be surprised at the answers I found!

Redundant (Heads)

Mari Smith, speaker, author, and social media guru, has recently written a (not yet released) book titled, “The New Relationship Marketing”. Considering the source’s area of expertise, it would appear that the book will be about nurturing relationships to social (online) connections and turning that into a profitable business, at which Mari has been extremely successful. Mari shares some of her life story in this video, and talks a bit about her new book which has the subtitle: “How to Build a Large, Loyal and Profitable Network Using the Social Web”. It is clear as she describes her approach to relationship marketing (in a beautiful Scottish / Canadian accent) that she would be of the camp that this is a redundant relationship. She talks about how she believes that social media marketing is about building those relationships with all people online and leveraging (my words) that relationship to be ethically profitable.

Oxymoron (Tails)

On the other side of the coin, would be Naomi Dunford of IttyBiz, who is decidedly less glamorous and more punk than Mari Smith. However, Naomi is very passionate and (apparently) knowledgeable as she has become an expert at being overtly honest and downright open on how marketing for small businesses works. Naomi’s guest blog on Copyblogger.com about Relationship Marketing, “7 Ways You’re Screwing Up Relationship Marketing”, is in line with the oxymoron stance on our topic.

The 7 ways, are easily the complete opposite of the (widely accepted)point of social media (to engage, connect, build relationships), in that she feels (strongly) that relationship marketing is solely about what makes the customer make a purchase of your product and how can you get them to do it again. It has nothing to do with relationships, communication, being social, authenticity, transparency, equality, or having a connection. It is about THE relationship of a customer to your product and their purchase of same. Period. That’s it.

What do YOU think?

What is your take on this question? Is all marketing becoming social? Should it? Or are we too caught up in this ‘relationship’ business with online media that we are incapable of talking about marketing without describing some inner bond between brands and consumers?

We’d love to hear your side, so leave us a comment!

Social Media Pays it Forward

Tuesday, September 20th, 2011

Social media has opened new doors for people and businesses alike.

Whether you are a large corporation, like Skittles, or a startup looking to expand your audience; whether you are a motivated individual looking for a way to stand out from the crowd during our currently challenging economic times, or one of the many computer savvy people looking to be your own boss, social media can help.

In Brad McCarty’s blog post, 6 stories of life-changing social media connections, 6 stories are shared about how social platforms positively affected someone’s life or career. As marketers we understand the importance social platforms can play in business.

Social platforms have the ability to change everything.

It has already changed the way businesses interact with their customers, the way families stay in touch, the ability to get honest and unfiltered feedback on a host of topics, a transparency for human and business interaction and the idea that all businesses have people behind them. Social media goes beyond the idea that a business has a ‘culture’ – it reinforces the idea that even large corporations are made up of people and that all business decisions and interactions with consumers are done on a human level.

More now than ever, social platforms use the power of communication to create honest interactions between businesses and consumers. As a business owner – why wouldn’t you utilize these new tools to get the most from your life and your work? It reduces the gap between ‘professional’ and ‘personal’ but in a good way. Social media promotes the underlying belief that not only are we all ‘in this together’ but that we are all the same – human – and we should connect on that level. The implications are endless.

So enjoy the stories that Brad McCarty wrote about – and then, we invite you to go make your own success story – isn’t that still the American Dream?

Innovative Marketing

Tuesday, September 13th, 2011

Recently, I came across a blog post that got my attention.  9 Ways to Keep Innovation Alive in Your Marketing Organization, posted by Matt Heinz from Innovation Excellence, he writes about Innovation and Marketing, two things I find very useful and interesting.

Several of the ‘9 Ways’ are things that most (successful) companies are already doing – things like tracking progress, predicting trends (or at least watching them), and focusing on teamwork as a way to brainstorm diverse ideas. My favorite, though, is number 5 – let everyone contribute, even (or especially) employees outside of the marketing department.

Why is cross-contributing so important?

Because, as Heinz describes, many of these employees have ideas about how to reach your audience. I would specify that the user-facing employees know more about what the customer is looking for or what things push them to buy your product over another brand than your marketing department. This is valuable information that is available to your company! However, the company culture has to be supporting it, asking for it, rewarding it and following through on the ideas they get for this to be truly successful.

As any good marketing professional would tell you – knowing what your target audience wants is imperative for creating a marketing strategy that will tell the story of how your product or service can fit into the lives of your consumers and why they need to purchase what you have to offer.

Innovation Speaks to All of Us

Innovation is something that speaks to all of us – we are all interested in the newest, shiny, tech savvy bauble; the more bells and whistles (or functionality as we have come to know it), the better. Humans are observant and have a relatively natural ability to look at something they are doing and see how it could be done better. Utilize these instincts and ideas to find new things that will resonate with your audience in a new way, or explain the use of your product or service in new terms.

What kind of innovation does your marketing need?

Give us a call at 775-322-3663 and we can help you find out!

For the full blog post from Matt Heinz, please click here.

Reno Marketing Tips (My Top 10 Favorites)

Monday, May 31st, 2010

Reno is a Fabulous Place for Marketing and Promotion!

The local Reno Business Climate is great place for getting connected to people as well as potential customers and clients

There are so many talented Reno-based Marketing Professionals here in the Truckee Meadows and Lake Tahoe Area, it is enough to make your head spin! Every day I read about the successes, the insights and the fantastic creative ideas that pour out from this community of local marketing and design professionals. It is truly awe-inspiring, and just like the “Energizer Bunny®”*… It just keeps going!

And with all that professional-marketing-horsepower, there are some things, and themes that just keep coming up over and over that are particularly helpful to local Reno area business owners. And while not every Reno Business is the same, there are certain things that most of them can do to promote themselves locally, that and are tried-and-true marketing and publicity opportunities, and are proven processes that work for the local audience. Why do they work? Because we all live, eat and breath here… right here in this valley and the surrounding mountains. So people we meet become the friends we make and are often the same as the future business partners we engage.

Here are my top 10 Reno Marketing Tips that won’t cost much except for time and maybe some membership or entry fees:

  1. Networking in Reno Rocks! (This town has so many networking opportunities, it could easily be a full-time job attending them all! Try out the local Sparks Chamber, Reno Sparks Chamber, BizTalk Blender, American Marketing Association Meetings, LeTip, BNI, eWomen, etc… all are great and very active with lots of opportunities for connecting. And there are lots of local trade shows too to attend!)
  2. Get Involved with Social Media: Share ideas, join the conversation… it can be overwhelming and even addictive, but taken in moderation there is lots to be gained in knowledge and even promotion opportunities.
  3. Give or Attend Marketing Talks and Classes (or other relevant topics of interest to you)
  4. Start a Blog (Let the world know about your local Reno business and what you can deliver)
  5. Write Local Press Releases (Tell the world about your successes)
  6. Write Local and Relevant Articles (Talk about your area of expertise. Become the “known” local expert… lots of people have!
  7. Collaborate with other businesses for joint promotions or marketing brainstorming.. heck, you can even start your own Mastermind Marketing Group or Professional Trade Group
  8. Ask for Referrals (Ask your friends, clients and peers… don’t go overboard, but do ask! Incentive Programs for the referral are a nice touch too.)
  9. Be Helpful… Whenever you meeting a potential customer or client, offer something. A referral to information, a resource for them, relevant news, a good book or even a place to have lunch. See how you can give before you ask for something. (Pick a local charity, serve on the board, volunteer, donate time and/or money, help plan and coordinate events.)
  10. Show Up! No one will know of you unless you get out there and get seen. That goes for for any marketing or promotional effort. Hiding under the rock or “being too busy to promote your business” will only bite you in the rear end in the long run and won’t contribute to your success and certainly won’t help people understand how wonderful you are or the expertise you can offer.

Now go forth and market, meet, greet, and enjoy your new friends you will meet along the way!

If you want more marketing tips, local networking tips or even have some tips you want to share… give us a call (775.322.3663) or send us an email… We’d love to hear from you.

(*The “Energizer”, “Energizer Bunny” design, card graphics and shape, and other marks are trademarks of Energizer. <see energizer.com>

Any Reno Marketing Experts Out There? You Bet!

Monday, May 31st, 2010

Reno…The “Biggest Little City”… (for Marketing? Web Design? Social Media? Networking? You decide!)

Quite a distinctive moniker don’t you think? It brings up all manner of fun interpretations. And with that, there comes many potential spin-offs for all kinds of industries.

All you have to do is fill in the blank… “Reno: The Biggest Little <fill in the blank>”

And in this Reno-centric mini-blog post about marketing, I am going to list ten of the fun marketing-related phrases I have heard over time. Here goes:

  1. Reno: The Biggest Little Marketing Metropolis
  2. Reno: The Biggest Little Social Media Savvy Area
  3. Reno: The Biggest Little Networking Community
  4. Reno: The Biggest Little Web Design Town
  5. Reno: The Biggest Little PR Haven
  6. Reno: The Biggest Little Copywriting Culture
  7. Reno: The Biggest Little Promotional City
  8. Reno: The Biggest Little Traditional Media City
  9. Reno: Home of the The Biggest Little Advertising Agency (or Agencies since since there are some many per-capita)
  10. Reno: The Biggest Little Center for SEO & SEM

Reno Has It: Tremendous Marketing, Web Design, Graphic Design Copywriting & Professional Promotion Opportunities… all right here in the “Biggest Little City”

Maybe not all that interesting to some folks… but what I do think it represents, is the idea that this area (Reno, Sparks, Truckee Meadows, Lake Tahoe) has tremendous talent and so many marketing and creative professionals for web design, graphic design, promotion, copywriting and even professional sales, all in a relatively small geographic area.

A real smorgasbord of options for local business no matter their size or budget.

Reno is definitely the place to be if you are looking for lots of options when it comes to finding a professional, or team of professionals, to help promote a business either online or with traditional media.

Reno: The Biggest Little City for Marketing Opportunities (and some of the nicest people you could want to meet).

(A special heart-felt kudos to all the amazing marketing minds and creative souls out there who really do make business sing… It is a wonder to behold all this talent!)

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